U.S. anti-Outsourcing bill: India’s worry?

By Prateek Bhandari (4^th year student at NUJS, Kolkata)

The U.S. Call Center and Consumer Protection Act bill (HR 3596) was introduced in the Congress on December 7, 2011. The aim of the bill is to “To require a publicly available list of all employers that relocate a call center overseas and to make such companies ineligible for federal grants or guaranteed loans and to require disclosure of the physical location of business agents engaging in customer service communications.” In a nutshell, it is a bill to address the hostility generated by off-shoring