The U.S.
Call Center and Consumer Protection Act bill (HR 3596) was introduced in
the Congress on December 7, 2011. The aim of the bill is to “To require a publicly available list of all
employers that relocate a call center overseas and to make such companies
ineligible for federal grants or guaranteed loans and to require disclosure of
the physical location of business agents engaging in customer service
communications.” In a nutshell, it is a bill to address the hostility
generated by off-shoring